This shipping policy is an agreement between us and you. This sets forth the general shipping policies of the www.sheeprella.com website and any of its physical products (collectively, “Website” or “Products”).

Shipment processing time

All orders are processed within 2-3 business days, depending on the product. Orders which involve personalisation and/or customisation would be shipped within 5-7 business day. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Where do you ship to?

Europe: Austria, Belgium, Denmark, France, Germany, Greece, Italy, Ireland, Netherlands, Norway, Portugal, Sweden, Switzerland, Spain, United Kingdom

Americas: Canada, United States

Asia: Australia, China, Hong Kong, India, Indonesia, Japan, Macao SAR China, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

Mediterranean & Middle East: Turkey, Oman, Qatar, Saudi Arabia, United Arab Emirates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped. Depending on the type of shipment method you choose, the email may contain your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

This Website is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

This Website is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Returns Policy provides detailed information about options and procedures for returning your order.